resQmedís Terms and Conditions
Your details

a.   When you contact us via our web site or place an order by phone, you will be required to furnish an e-mail address.

b.   If any of your details change, such as your credit card billing address, you must inform resQmed as soon as possible.

The contract between us

a. Any contract with resQmed for purchases made via the website or telephone will be with resQmed Limited, whose registered office is at 17 Head Street, Halstead, Essex CO9 2AT England, company registration number 3235131 (resQmed).

b. resQmed must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is not taken until the point of dispatch of the goods to you from our distribution centre. Once payment has been received resQmed will confirm that your order has been dispatched by sending an e-mail to you at the e-mail address you provide with your order. The e-mail will include your name, the order number and the total price. ResQmedís acceptance of your order will act as a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

c. resQmed is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail/letter to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Returns & Cancellations - Withdrawal by you from the contract

a. Please review our Returns Policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. As an individual there are certain circumstances in which you may withdraw from the contract and these are set out here. 

b. You may withdraw your order for goods at any time up to seven (7) working days after you have received the goods. You do not need to give resQmed any reason for withdrawing your order nor will you have to pay any penalty. You will receive a full refund when the goods have been returned.

c. The only circumstance in which you cannot withdraw your order is where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed CD/DVD packaging in which it was delivered.

d. To withdraw your order you must notify resQmed by phone or in writing at the address set out in the Returns Section.

e. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must return them to resQmed at your own cost and risk, unless the goods were supplied faulty or damaged.

f. Once you have notified resQmed that you are withdrawing your order, any sum debited to resQmed from your credit card will be re-credited to your account as soon as the goods in question are returned by you and received by resQmed in a satisfactory condition.
Availability of goods you order

If resQmed has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by resQmed from your credit card will be re-credited to your account and resQmed will notify you by email/letter at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. ResQmed will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of goods to you

a. resQmed will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give resQmed at the time you make your order. For goods delivered outside of the EU, the consignee (i.e the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

b. Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

c. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Goods 'Lost/Delayed In Transit'

For deliveries to any UK address please allow 10 working days from the date of dispatch.  Please allow 28 working days for all overseas deliveries.

If this time elapses and the goods have not arrived, you should contact your local post office to verify that no items are being held for you pending delivery. If your post office has confirmed that no packages are being held, please contact our Customer Services team on +44 (0)1787479605 or e-mail to

If you wish replacement goods to be sent, you must contact us within 28 working days of your order being dispatched.

We will not send replacement items unless you have checked with your local post office first. Please be aware that international deliveries can be delayed for Custom's clearing.
Customs charges

If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that resQmed has no control over additional charges in relation to customs clearance. ResQmed recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online/phone-in order.


a. If the goods resQmed delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, resQmed shall have no liability to you unless you notify resQmed in writing at contact address of the problem within 10 working days of the delivery of goods in question.

b. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, resQmed shall have no liability to you unless you notify resQmed in writing at our contact address  of the problem within 40 days of the date on which the goods were dispatched to you.

c. If you notify a problem to resQmed under this condition, resQmed's only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.

d. ResQmed will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to resQmed under this condition and shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.

e. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit resQmedís liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure

resQmed shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


If any part of these conditions is unenforceable (including any provision in which resQmed excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


If you have a complaint, please contact the Customer Service department at the following address resQmed Limited, Saint Andrews House, 21 Head Street, Halstead, Essex CO9 2AU, England.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with the current resQmed website prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by resQmed. These terms and conditions cannot be varied except in writing signed by a director of resQmed.


The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays and resQmed shall not be responsible for any detrimental reliance you place on this website or its contents.

resQmed is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, resQmed makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.

Neither resQmed nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.


ResQmed has used reasonable endeavours in preparing its website and the information included in it is done so in good faith. However, resQmed has no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of resQmed.

Copyright notice

All design, text, graphics and the selection or arrangement thereof are the copyright of resQmed. Any other use of materials on this site except for the purpose of placing an order or otherwise directed is strictly forbidden without the prior written permission of resQmed.

Trade marks and Logos

No permission is given by resQmed in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder's rights.

Interpretation - terms:-

resQmed means resQmed Limited, Saint Andrews House, 21 Head Street, Halstead, Essex CO9 2AU, England, or any connected organisation that actually supplies goods ordered by you and any successor to its business.

'working day' means every day of a calendar year apart from weekends and statutory and public holidays.

Products means DVD, CD and e-books

Services means Training delivery and Seminars

resQmed Limited