resQmedís - Shipping/freightage information
Shipping

Each item on your order will be charged and shipped out to you, as soon as it is available in our warehouse.

Please ensure that your shipping address details are correct, as they are copied directly from the information you give us when submitting your order. We are not responsible for orders with incorrect or missing information should they not reach you.

You have a choice of shipping methods. Please be aware that the following delivery times are included as guidelines and actual delivery will depend on stock availability, freight forwarders and carriers.
Shipping options

There are two options open to you when choosing your shipping method.

The first is the Complete shipping option - where you wait for all your items to be available and they will then be shipped to you altogether in one delivery. This is the cheaper option, but may involve a slightly longer wait for your goods.

Alternatively you can choose the Immediate shipping option - which means you will be sent the items as soon as they become available and therefore they may arrive in more than one delivery. Although this is more expensive, you will not have to wait for products that are ready to be shipped if you have ordered one item that is currently out of stock.

UK Standard Delivery

Products will be dispatched with free delivery, for orders over £20, via standard 2nd class UK mail. We would advise that packages sent by this method are usually received within two to five working days from dispatch.

UK Fast track/Courier

This method is fully secure and we can track and trace the order for you. Orders placed by this method should reach you on the following working day, though there may be delays. We will endeavor to ensure that goods leave our post room on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. However, goods dispatched after 3pm may not be collected until the following day. Please note that goods dispatched on a Friday will normally be delivered on the following Monday. Goods dispatched on Saturday or Sunday will normally be delivered on the following Tuesday. Orders sent via this method may require a signature upon receipt. The cost of this service is dependant on weight with a minimum £4 charge.

Standard Overseas Surface Mail

You will be charged a shipping cost on your order. Upon entering the shipping country, deliveries will enter the postal system of the country concerned. It is our experience that goods delivered using this method arrive within seven to 14 days of dispatch for European destinations, and within 12 to 24 days of dispatch for the rest of the world.

Overseas Courier Delivery

You will be charged a shipping cost on your order.  Orders will be dispatched using Business Post. This method is fully secure, and we can track and trace the shipment for you. Orders placed by this method should reach you within two to three days of dispatch for European destinations, and within three to five days of dispatch for the rest of the world. Orders sent via this method will require a signature upon receipt.

Delivery Costs :

UK deliveries

Orders placed via Standard Delivery will be shipped to you postage free as long as the products ordered can be shipped together and have a value of £20 or above.

Delivery of items below £20 is as follows:

 First class - £2.50 for the first item, then 50p per additional item

  Second class - £1.50 for the first item, then 50p per additional item

  Courier delivery of goods under £20 has a minimum charge of £4

All UK deliveries of goods over £20 carry no shipping charge, unless you chose first class or courier delivery.
World deliveries - Delivery to addresses overseas
Shipping to addresses outside the UK will be charged at normal air freight rates plus a £1.50 postage and handling charge.  Where couriers are specified we are reliant on their terms, conditions and charges which will be passed onto the customer.
 

Contact us - helpline@resqmed.com

resQmed Limited