resQmedís - Returns
Return a damaged, Defective, Incorrect or Unwanted Item
If any item is defective, you have a right to return the faulty item within a reasonable period of time (30 days from date of receipt of order).  Products may be returned where they have been damaged in transit or are defective. We would draw customers attention to our Terms and Conditions under the heading 'Withdrawal by you from the contract' in respect of returned goods being unopened and returned in the condition they were received.
At the time of return you must show/send a copy of your invoice as proof that you purchased the products from resQmed.
By post in accordance with the following procedure:-
  • Repackage the products securely and send the products together with the reason for return, the invoice number, your e-mail address or telephone number and instructions as to whether you would like a refund or a replacement. You will find the Returns address on the paperwork that arrives with your order.
  • All unwanted goods must be in resalable condition, in their original packaging and with any security seals still intact.
  • Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
  • Refunds will be credited to your payment card. Refunds will not be paid in cash.
Note: in the event of resQmed sending you a replacement for a damaged, defective or incorrect item, you must return the original item to resQmed within 30 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 30 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 30 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.
Returns address -
resQmed Limited
St Andrews House  (Returns)
21 Head Street
Essex CO9 2AU
Phone No: +44 (0)1787479605
e-Mail address: 
Contact us -
resQmed Limited